vbet12 Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") describes how vbet12 ("vbet12", "we", "us", "our") collects, uses, stores, and discloses personal data obtained from users ("you", "Player") of the vbet12 platform accessible at vbet12.app.

By registering an account with vbet12 or otherwise using the Platform, you acknowledge that you have read and understood this Policy. This Policy forms part of the vbet12 Terms & Conditions. Where any conflict arises between this Policy and the Terms & Conditions on data-related matters, the terms most protective of your privacy shall prevail.

2. Data Controller

vbet12 is the data controller in respect of the personal data collected through the Platform. vbet12 operates under international gaming authority licensing and is bound by the data protection obligations imposed by that licensing regime.

For all data protection enquiries, including requests to exercise your rights as a data subject, please contact us at the details provided in Section 14 of this Policy.

3. Personal Data We Collect

vbet12 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, national identity card number (MyKad or passport number for non-Malaysian nationals), and profile photograph where required for KYC verification.
• Contact Data: Email address, Malaysian mobile phone number, and residential address.
• Financial Data: Bank account details, e-wallet account identifiers (Touch n Go eWallet, Boost), transaction history, deposit amounts, and withdrawal records. Note: vbet12 does not store full card numbers.
• Technical Data: IP address, device type, browser type and version, operating system, referring URLs, and session data collected automatically when you access the Platform.
• Usage Data: Betting history, game play history, session duration, page interaction data, and Platform preferences.
• Communications Data: Records of your communications with vbet12 customer support, including live chat transcripts, emails, and any documents you submit for verification or dispute resolution.

4. How We Use Your Personal Data

vbet12 uses personal data for the following purposes:

• To create, verify, and manage your vbet12 account;
• To process deposits and withdrawals in MYR via your selected payment method;
• To conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by our licensing obligations;
• To verify that you meet the minimum age requirement of 21 years;
• To deliver the services you have requested, including access to sportsbook, live casino, and slots products;
• To send transactional communications such as deposit confirmations, withdrawal notifications, and security alerts;
• To send promotional and marketing communications where you have provided consent;
• To detect and prevent fraud, money laundering, and unauthorised account access;
• To comply with legal and regulatory obligations, including responding to requests from regulatory or law enforcement authorities;
• To improve the Platform through aggregated analytics and user experience research.

5. Legal Basis for Processing

vbet12 processes your personal data on the following legal bases:

• Contractual necessity: Processing is required to perform the contract between you and vbet12, including account management and transaction processing;
• Legal obligation: Processing is required to comply with applicable laws and the conditions of our gaming licence, including KYC, AML, and responsible gaming obligations;
• Legitimate interests: Processing is necessary for vbet12's legitimate interests in operating a secure, compliant gaming platform, detecting fraud, and improving Platform services — where such interests are not overridden by your data protection rights;
• Consent: Where processing is based on consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

vbet12 may share your personal data with the following categories of recipients:

• Payment service providers: Including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank — strictly for transaction processing purposes;
• Identity verification providers: Third-party KYC and AML service providers engaged to assist with regulatory verification requirements;
• Technology providers: Cloud infrastructure, security, and analytics service providers bound by contractual data protection obligations;
• Gaming content providers: Game studios whose products are integrated on the Platform, limited to data required to deliver gameplay;
• Regulatory and law enforcement authorities: Where disclosure is required by law, court order, or the terms of our gaming licence.

vbet12 does not sell, rent, or transfer your personal data to third parties for their own commercial or marketing purposes.

7. Cookies & Tracking Technologies

vbet12 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The categories of cookies used include:

• Essential cookies: Required for login sessions, security, and core Platform functionality. These cannot be disabled without affecting Platform operation.
• Analytical cookies: Used to collect aggregated, anonymised data about how players navigate the Platform. This helps us identify areas for improvement.
• Preference cookies: Used to remember your language, currency, and display settings across sessions.

You may manage non-essential cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the Platform.

8. Data Retention

vbet12 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years after account closure, as required by AML and gaming regulatory obligations;
• Financial transaction data: Retained for a minimum of seven (7) years in accordance with applicable financial record-keeping requirements;
• Communications data: Retained for three (3) years from the date of the communication;
• Technical and usage data: Retained for up to twenty-four (24) months for analytical purposes, after which it is anonymised or deleted.

9. International Data Transfers

The vbet12 Platform may involve the transfer of your personal data to servers or service providers located outside Malaysia. Where such transfers occur, vbet12 ensures that adequate safeguards are in place — including data processing agreements incorporating standard contractual clauses — to protect your personal data to a standard consistent with applicable data protection law.

10. Your Data Subject Rights

Subject to applicable law and our legitimate processing obligations, you have the following rights in respect of your personal data held by vbet12:

• Right of access: The right to receive a copy of the personal data vbet12 holds about you;
• Right to rectification: The right to have inaccurate personal data corrected without undue delay;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to restriction: The right to request that processing of your data be restricted in certain circumstances;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of the above rights, please contact vbet12 via the details in Section 14. We will respond to all requests within thirty (30) days, subject to identity verification.

11. Children & Minors

The vbet12 Platform is strictly restricted to persons aged 21 years and above. vbet12 does not knowingly collect personal data from persons under the age of 21. If vbet12 becomes aware that personal data has been collected from a minor, the relevant account will be suspended immediately and the data deleted in accordance with our data minimisation obligations, subject to any regulatory requirements to retain records for compliance purposes.

If you believe a minor has registered on the Platform, please contact vbet12 support immediately at the details provided in Section 14.

12. Security Measures

vbet12 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include TLS 1.3 transport encryption, server-side data encryption at rest, access controls limiting data access to authorised personnel on a need-to-know basis, and regular security assessments.

While vbet12 takes reasonable steps to protect your data, no internet transmission is entirely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying vbet12 promptly if you believe your account security has been compromised.

13. Updates to This Policy

vbet12 may update this Privacy Policy from time to time to reflect changes in law, regulatory guidance, or Platform operations. Material changes will be communicated to registered Players via email or Platform notification prior to taking effect. The "Last Updated" date at the top of this Policy indicates the date of the most recent revision. Continued use of the Platform following notification of an update constitutes acceptance of the revised Policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the vbet12 Data Protection team through 24/7 live chat on the Platform, or in writing to:

support@vbet12.app

vbet12 will acknowledge data subject requests within five (5) business days and endeavour to resolve all privacy-related enquiries within thirty (30) calendar days.